Trained Service Professionals - Available Any Time
Our trained service professionals will visit your site to manage, monitor and service your system and the products in it at any time. Scheduling regular service and maintenance visits ensures that your system is working at peak performance all the time. No matter what type of system you have - security, access control, CCTV, audio visual, or patient safety - we will review your systems performance from top to bottom, testing your products and making certain that everything is working at full capacity. We can upgrade software, review connections, clean lenses, and monitor the interoperability of your products. While onsite, we’ll troubleshoot problems and repair or replace products if there is a failure.
For our Clients, we offer Remote Technical Services.
Our remote technical services tie into your existing video and access control systems where our technicians can provide support to identify the nature of the problem and determine the severity of the situation, and can often resolve the issue without having to dispatch an onsite technician.
Our remote technical support team can provide you immediate virtual training at your workstation, resolving any issues in a matter of minutes (rather than hours).
Service contracts of any kind provide feature rich functionality to your organization, your systems and the products in your system. They protect your assets, your investments, and your liability, at lowest costs. Proactive service contracts result in fewer failures. Regular maintenance stabilizes your service fees, allows you to budget more effectively, and develops a clear picture of your systems overall needs, helping you to determine the products longevity, needed upgrades, and additional features that would improve your solutions.
Ask for a Service Contract to ensure the best service, at the lowest possible price.